To verify which users are enabled in your subscription you can check a shared view or create a custom view.
IMPORTANT:
- Any user that was enabled during a billing period will show up on your invoice.
- Our billing period runs from the 28th of each month to the next.
- It can be that your enabled user view shows less or more users compared to your invoice, this can happen as a user can be disabled during the billing period. Check your user enabled history.
Enabled Staff Users
Top menu >> Users
Click All and select the shared view named Enabled Staff Users.
Enabled Manager and/or Rep Users
Top menu >> Reps
Click All and select the shared view named Enabled Managers and/or Reps.
Creating a Custom View For Enabled Users
The process to create a custom view that will show just the enabled staff or rep users is the exact same.
Click Add a view.
Enter a name for the view. Click OK.
Click Add a filter.
A side panel will open up. You can either Search for "Sign in" in the search bar or click into Info >> Sign in.
Set the value to Enabled and then click Add filter.
Click OK when you are done.