Calgary, Alberta, November 29, 2016 - RPM Telco, the leading commission processing application in the Alternate Channel has launched their latest version on November 25th adding valuable new functionalities to the CRM side of the application. The main focus of this version was to enhance collaboration with your agents and end-customers. This version created a self-serve capability to enable your agents to take control. The new features will improve the business results with your customers.
Your agents and customers now have the ability to download a quote or order from RPM in PDF format to email or print and present. To further enhance the CRM experience for your sales agents, they are now able to view the emails (email integration), making sure they are up to date on the most recent conversation your staff had with the prospect or customer.
In addition to that, you can now set up automatic action triggers that can send a task to the agent that is selected on the quote or order to make sure that agents are alerted on key dates or status level changes.
Any of these new features will help you and your agent connect and interact with the customer to create value and mutual satisfaction. You can now present quotes & orders in a way that is clear, direct, and simple.
Since 2002, RPM Software is the #1 Cloud based commission and CRM Management Software in the Alternate Channel. RPM continues to innovate and provide the best-in-class software for Telco channel businesses, resulting in longstanding relationships with our clients. As long as there are Telco channel businesses serving their customers, we will be right there with them. To learn more, visit us at rpmtelco.com or call 403.255.4097.